Start Menu

Dave Elsworth

5 mai 2018 20:15

Installed and reinstalled several times but dix software appears in start menu but I am unable to start the software from here and the items are greyed out.

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  Marcio D.

  7 mai 2018 15:22

  Hi Dave,

  Can you take a screenshot and post here so I can see what is happening? Is this with the free version of the DivX Software?

  Thank you.

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  Dave Elsworth

  8 mai 2018 21:10

  https://1drv.ms/u/s!AuKWFm3BJSAClmKsDaa-wwg8CTxQ

  This is with the paid version.

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  Marcio D.

  10 mai 2018 21:52 Modifié

  Hello Dave,

  I've created a private support case to try to help with your issue. Please check your inbox for case ref. 388.

  Thank you.

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  Dave Elsworth

  11 mai 2018 20:23

  That worked until I restarted my computer then it was back to the same old problem.

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  Dave Elsworth

  12 mai 2018 20:36

  Uninstalled then deleted the folder

  C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DivX

  then reinstalled now the Start Menu works but if I search for the programmes in Cortana they appear have now thumbnails, would be nice to have the thumbnails but at least I can now open the programmes from the Start Menu and Cortana Search now.

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