The best way to know if the file you want to convert will be supported by the DivX Converter for Mac is to open it in QuickTime. If you open the file in QuickTime and it plays back with out problems, then most likely (e.g. 99% sure) it is a supported file format.
If you open the file and you have no sound:
- The file may be corrupt
- You are missing an audio codec or the audio is a format that is not supported. To check which audio codec your file is encoded with, see No audio or audio is distorted with DivX movie playback on a Mac for reference.
Note: If your file is encoded with MPEG2 or AC3, see Missing Audio Codec for Mac for reference.
If you open the file and there is no video:
- The file may be corrupt
- The video codec is not supported with QuickTime or you're missing a video codec.
Note: If the video is a supported format but the audio is not, DivX Converter will convert the video without audio.
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