Purchases, Orders, and Refund Inquiries

All product purchases, serial numbers, refunds and billing inquiries are handled by Cleverbridge, our e-commerce provider.

You can contact Cleverbridge Customer Support here.

Have an urgent order problem? You can give Cleverbridge a call:

U.S Customers:

• [phone]

European Customers:

• (Intl.: [phone])
• UK: 0800 8620377 (UK Freefone number)
• Germany +49 221 - 222 45 - 45

Japanese Customers:

• [phone]

IMPORTANT:

If you purchased DivX Products online prior to 03/01/11, please contact Asknet Toll Free, at

U.S Customers:

• 1-425-412-4582

European Customers:

• Dutch [phone]
• English [phone]
• French [phone]
• German [phone]
• Italian [phone]
• Spanish [phone]

Japanese Customers:

• 0081 (0) 42 521 7206

If you purchased DivX Products online prior to 03/10/05, please contact Digital River Toll Free, at

• 1-877-523-5903
• You can also reach them using their service mailbox: [e-mail]

If you purchased DivX through the "Buy" button directly from the program prior to 06/14/05, please contact Protexis at:

• 1-866-291-6974
• You can also reach them by email [e-mail]

DivX Technical Support for your Product:

Have a problem with your purchased product?

We have hundreds of support articles and FAQs (Frequently Asked Questions) that provide valuable product information. Chances are we may have just the right technical tip or support article to help you with some of the more common problems. You may also contact our DivX support team to ask a question through our on-line web portal!