Purchases, Orders, and Refund Inquiries

All product purchases, serial numbers, refunds and billing inquiries are handled by Cleverbridge, our e-commerce provider.

You can easily use the self-service option to request a refund within 30 days of your product purchase, using the link here. This self-service option allows you to get a refund quickly if all the requirements are met

Additionally, for other DivX Software issues please contact the DivX Support team here.

IMPORTANT:

If you purchased DivX Products online prior to 03/01/11, please contact Asknet Toll Free, at

U.S Customers:

• 1-425-412-4582

European Customers:

• Dutch [phone]
• English [phone]
• French [phone]
• German [phone]
• Italian [phone]
• Spanish [phone]

Japanese Customers:

• 0081 (0) 42 521 7206

If you purchased DivX Products online prior to 03/10/05, please contact Digital River Toll Free, at

• 1-877-523-5903
• You can also reach them using their service mailbox: [e-mail]

If you purchased DivX through the "Buy" button directly from the program prior to 06/14/05, please contact Protexis at:

• 1-866-291-6974
• You can also reach them by email [e-mail]

DivX Technical Support for your Product:

Have a problem with your purchased product?

We have hundreds of support articles and FAQs (Frequently Asked Questions) that provide valuable product information. Chances are we may have just the right technical tip or support article to help you with some of the more common problems. You may also contact our DivX support team to ask a question through our on-line web portal!