All product purchases, serial numbers, refunds and billing inquiries are handled by Cleverbridge, our e-commerce provider.
You can contact Cleverbridge Customer Support here.
Have an urgent order problem? You can give Cleverbridge a call:
U.S Customers:
IMPORTANT:
If you purchased DivX Products online prior to 03/01/11, please contact Asknet Toll Free, at
U.S Customers:
- Dutch +49 (0) 721 96458 80 95
- English +49 (0) 721 96458 80 92
- French +49 (0) 721 96458 80 93
- German +49 (0) 721 96458 80 91
- Italian +49 (0) 721 96458 80 94
- Spanish +49 (0) 721 96458 80 96
- 0081 (0) 42 521 7206
If you purchased DivX Products online prior to 03/10/05, please contact Digital River Toll Free, at
- 1-877-523-5903
- You can also reach them using their service mailbox: divx@digitalriver.com
If you purchased DivX through the "Buy" button directly from the program prior to 06/14/05, please contact Protexis at:
- 1-866-291-6974
- You can also reach them by email divxsales@protexis.com
DivX Technical Support for your Product:
Have a problem with your purchased product?
We have hundreds of support articles and FAQs (Frequently Asked Questions) that provide valuable product information. Chances are we may have just the right technical tip or support article to help you with some of the more common problems. You may also contact our DivX support team to ask a question through our on-line web portal!
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