How do I deregister a DivX Certified device from my VOD account?

If you have a next generation DivX Certified device with an 8-digit deregistration code, follow the three deregistration steps below. If you have an older DivX Certified device without an 8-digit deregistration code, you may delete your device from your account. See the deletion steps below the deregistration steps, or click here.

Step 1:

Open up the online DivX Web Account Manager and log in using your DivX Account email and password.

 

Step 2:

You will now see a complete list of all the devices you have registered under your account. Highlight the device you want to deregister and click on the red ‘X’ tab on the right.

 

Step 3:

Enter the deregistration code (usually an 8-digit code) which is accessible by going to the set up menu of your DivX Certified device. Each device set-up menu will be a little different and you may find additional instructions in your user manual on locating your 8-digit deregistration code.

 

Your device has been successfully deregistered. You will no longer be able to use this device to playback any purchased DivX VOD content.

 

How do I delete a device from my DivX VOD account?

If you don’t want to use your device anymore and it does not have an 8-digit deregistraion code, you can still delete the device from your DivX VOD account. Remember: You are permitted to perform one device deletion per year and three for the lifetime of your DivX Account.

Step 1:

Open up the online DivX Web Account Manager and log in using your DivX Account email and password.

 

Step 2:

You will now see a complete list of all the devices you have registered under your account. Highlight the computer or device you want to deregister and click on the red ‘X’ button on the right.

 

Step 3:

Click on the link 'If you don't have a deregistration code...' as shown here:

 

Step 4:

Click the 'Delete' button to complete the deletion of your device. 

 

Your device has been successfully deleted. You will no longer be able to use this device to playback any purchased DivX VOD content.

 

*If you have any problem or questions please contact us.